Initial situation:
You want to make a mutation, but receive a pop-up saying that a mutation cannot be made due to a missing premium invoice in the billing period?
Cause:
This happens at the beginning of the year, for example, when the salary report has not been processed and the premium invoice has not yet been created. (It can also happen during the year that a premium invoice is missing after a mutation).
Procedure:
If you receive this error message in January, please be patient until the premium invoice has been issued.
At other times, please contact us.