Where can I find the mutation history?
You can view the mutation history in two places.
In the “Clients” tab
In the “Clients” tag, in the “Mutation history” menu, you can see the history of mutations for the selected contract and the selected period.
In the “Clients” tab, click on the “All” button in the search bar and select the desired contract from the results by clicking on the contract number itself.
Open the “Mutation history” menu.
Select the desired period and click on “Search”. The results are then displayed below the “Search” button.
In the “Report” tab
In the “Messages” tag, you can see the mutation history for all contracts to which you have access in a common view for the selected period. Select the desired period and click on “Search”.
What do the mutation statuses mean?
- “Sent”: A mutation that you have just submitted, but which has not yet been processed by our specialist department.
- “Completed”: Has been checked, processed and completed by the specialist department.
- “Rejected”: Has been rejected by the specialist department. The reason for the rejection is shown in the “Comment” column in the “Notifications” tab.
Retrieve documents related to a mutation directly
You can call up the document(s) for a mutation in the “Notifications” tab in the “Document” or “Download” column.
Who do I contact if I have questions?
If you have any questions about your mutation, please contact our customer service: Contact form,
Please state the name / AHV number of the insured person so that we know immediately which mutation is involved.